Why we built a short FAQ, not a manual
We keep this FAQ short on purpose. Most people reaching this page are on a phone somewhere between a bKash confirmation SMS and the lobby, and they want one clear answer, not a wall of text. So we've grouped questions by what actually stalls a session: a Nagad transfer that hasn't shown up yet, an OTP that didn't land, or switching from
the browser to checking your account wallet later that night. Each answer below points to the real step — the app you open, the PIN you confirm, the screen you check — rather than a vague pointer to 'settings'. If your question about Rocket, deposits, or device switching isn't here, our support channels below cover the rest. Players in Chattogram and elsewhere
use the same flow, so what's written here applies everywhere our service is available, subject to local law and eligible regions.
- bKash
- Nagad
- Rocket